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Japan TENRYUTEI Co., Ltd. (hereinafter "we" or "us") operates iTalkGo Family Real-Time Voice (https://italkgo.com/). This Privacy Policy explains how we collect, use, store, share, and protect information related to you.

By using the Service, you acknowledge that you have read this Policy. This Policy should be read together with the Terms of Service.

1. Information We Collect

1.1 Information You Provide

  • Information provided when registering or completing a profile (such as nickname, email, phone number, as shown on the actual form)
  • Household member invitations, relationship settings, and contact-related information
  • Inquiries, feedback, and customer support communications you submit
  • If payment occurs in the future: order and contact information needed to complete a transaction (full payment-sensitive details are usually handled by third-party payment providers; download pages do not require collecting payment cards)

1.2 Information Collected Automatically or Generated During Operation

  • Device and client information (device model, operating system, app version, language, time zone, and similar)
  • Network and access logs (IP address, page access records, connection status, error logs, and similar)
  • Identifiers generated by cookies or similar technologies
  • Session metadata and transmission data necessary to provide real-time voice, intercom, messaging, and notifications

1.3 Sensitive-Feature Information (Only When Authorized and Enabled)

  • Location or location-sharing data (for agreed household scenarios; not covert tracking)
  • Device status or operation-related information necessary to perform remote assistance
  • Authorized recordings or voice messages and their storage location (local or cloud, depending on product settings)

1.4 If You Use Third-Party Login

If you choose to sign in through a third-party service (for example, Google OAuth), we may receive identifiers and basic profile information that the third party provides within the scope of your authorization, to create or link an account. This Policy does not mean that third-party login is available in all versions or regions.

  • You may revoke authorization at any time in the third-party account's security settings; revocation may affect login by that method.

2. Purposes of Use

  • Provide, maintain, secure, and improve family intercom, real-time voice, messaging, notifications, and basic client services
  • Identity verification, account management, household member organization, and access control
  • Security protection, fraud detection, abuse investigation, and fault diagnosis
  • When you opt in, provide optional cloud capabilities (such as high-quality ASR/captions/translation, higher-compute AI, higher cloud storage, and similar)
  • Handle your inquiries, complaints, and (if applicable) paid-order related matters
  • Comply with legal requirements or cooperate with lawful regulatory or judicial processes

3. Voice, Location, Remote Assistance, and Recording

  • Real-time voice and intercom are primarily for family communications; transmission and processing are limited to what is necessary for communication (data minimization).
  • Location, remote assistance, recording, and similar capabilities must not be used for covert surveillance; appropriate authorization from the relevant persons should be obtained before enabling them (express authorization).
  • The Service is not a medical monitoring or emergency alarm system; related data must not be understood as diagnostic conclusions or dispatch instructions.
  • Household members should be able to confirm who is connected, what information is shared, and how to adjust or turn features off.

4. Cookies and Similar Technologies

  • Maintain login state and basic security
  • Remember language or interface preferences
  • Analyze website visits to improve experience (if enabled)

5. Storage and Protection of Information

  • We take reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, alteration, or loss.
  • Information is retained only as long as needed for the purposes in this Policy, or as required by law.
  • We do not actively store full bank card numbers or other payment-sensitive information.

6. Sharing and Disclosure of Information

  • Infrastructure, communications, cloud processing, payment, or similar processors necessary to provide the Service (under contractual constraints and only as needed)
  • As required by law or by lawful requests from competent authorities
  • To protect the material lawful rights and interests of users, the public, or us
  • In other cases where we have obtained your clear consent

7. Third-Party Services

  • The Service may use third-party infrastructure, analytics, push notifications, maps/location, cloud AI, payment, or similar services.
  • If you use third-party login or payment, that third party will process related information under its own privacy policy.
  • We provide information to third parties only to the extent necessary to complete the Service.

8. Your Rights

  • Access, correct, or update your personal information
  • Request deletion of personal information that is no longer necessary, to the extent permitted by applicable law
  • Withdraw consent or disable certain optional features (which may affect the corresponding services)
  • Request account deletion (some data may be retained as required by law after deletion)
  • Submit the above requests via liu@italkgo.com; we will verify and process them within a reasonable time (typically respond within 48 hours).

9. Protection of Minors

  • The Service is primarily for household use; if a user is a minor, use should be with a guardian's consent and guidance.
  • Guardians should properly manage device permissions, household invitations, and authorization for sensitive features.

10. Changes to This Policy

  • We may update this Privacy Policy based on business, legal, or technical changes.
  • Material changes will be announced via website notices, in-app notices, or other reasonable means.
  • Updated policies take effect on the stated date once published.

11. Contact Us

Operator: Japan TENRYUTEI Co., Ltd. Privacy contact email: liu@italkgo.com.