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This Policy explains refund and cancellation rules for iTalkGo Family Real-Time Voice when paid digital benefits are involved.
The Service currently centers on test builds and free basic family communication capabilities; if you have not made a paid purchase, this refund process generally does not apply.
This Policy should be read together with the Terms of Service and the Commercial Disclosure (Tokusho).
1. Scope
- Applies to refunds and cancellations after payment for optional paid digital benefits (for example, high-quality cloud ASR/captions/translation, higher-compute AI, higher cloud storage quotas, or similar that may be offered in the future).
- Free basic family communications and unpaid test builds do not give rise to "post-purchase refund" requests.
- Before a public paid product / purchase page is launched, there is no applicable public-price refund scenario.
2. Situations Where a Refund May Be Requested
- Due to our fault, purchased paid benefits remain unavailable for a prolonged reasonable period or core capabilities cannot be provided, and the issue cannot be fixed
- Payment succeeds but paid benefits are not correctly activated, and after verification re-issuance is impossible or clearly unreasonable
- Other situations where refund is required by law
3. Situations Where Refunds Are Generally Not Available
- Paid benefits have been activated and have been used or are usable
- Refund requests based on the user's own reasons (mistaken purchase, failure to read the rules, device/network issues, account sharing)
- Dissatisfaction with a test build or free features (no payment occurred)
- Requests beyond a reasonable application period without sufficient supporting evidence
4. Refund Process and Timing
- Please email liu@italkgo.com and provide: order number, payment time, payment amount, account information, a description of the issue, and necessary screenshots.
- We usually complete initial verification and respond with a result within 3 business days.
- If a refund is confirmed, it will be returned via the original payment path; arrival time depends on the payment channel.
5. Cancellation, Termination, and Renewals
- You may stop using free services or request account deletion at any time; stopping use itself does not create a refund.
- If auto-renewal is launched in the future, we will clearly disclose renewal cycles, charge methods, and cancellation paths on the purchase page and in the terms.
- Before auto-renewal is launched, there is no default auto-renewal charging.
6. Disputes and Chargebacks
- If you have questions about a transaction, we recommend contacting us first to verify the order and benefit activation status.
- If you initiate a chargeback/dispute, we may submit records such as order, login, and benefit issuance information as applicable.